Questions?

How can I pay for my order?

We accept credit card and PayPal payments. In addition, we provide a number of online payment options for our European customers.

When will my order be shipped?

Any crowdbeamer device that you buy in our online shop will be shipped the next business day. We work with TNT Express to ensure a timely quality delivery of your order.

How will I receive my license keys when buying client packs?

Any client pack needs to activated by means of a unique license key. Shortly after your order has been confirmed, this license key is delivered to the email address of your shop account.

Can I resell any products I purchase in the online shop?

When you purchase products in this online shop, you agree to do so without the purpose to resell them as per our General Terms & Conditions. However, if you are interested in distributing or reselling our products in your country, we invite you to get in touch and discuss a partnership.

What is the warranty on a crowdbeamer device bought in the online shop?

Each crowdbeamer device comes with a warranty period of 1 year. We invite you to activate your crowdbeamer device, which extends the 1 year warranty period to 2 years and provides access to free support & firmware updates during this extended warranty period.

Which services do I get when buying a device in the online shop?

Any crowdbeamer purchased in our online shop is ready to be used out-of-the-box, and comes with a handy Quick Start Guide. In case you are looking for services to integrate crowdbeamer with existing AV infrastructure, we recommend you get in touch with a crowdbeamer reseller.

I’m buying from a EU country. Do I have to pay VAT on my order?

As we are based in the Belgium, all products sold in our online shop are subject to VAT. If your company is based outside Belgium, VAT is exempted when purchasing a crowdbeamer device in case you provide us with a valid EU VAT number when checking out. In case you buy a client pack (or any other digital product), VAT will be reverse charged.

I’m buying from a EU country. Can I order without a EU VAT number?

When you purchase products in this online shop, you confirm to purchase these products for professional use as per our General Terms & Conditions. Since this doesn’t necessarily imply your organization is liable to VAT, you will be able to buy without the need for a EU VAT number. VAT will automatically be added to your purchase according to the applicable rate.

I’m buying from outside the EU. Do I have to pay taxes on my order?

As we are based in Belgium, all products sold in our online shop are subject to VAT. Because your company is based outside the EU, VAT is exempted when you purchase a crowdbeamer device but import duties may still apply in your country. In case you buy a client pack (or any other digital product), Belgian VAT is not applicable on your purchase.

We didn’t cover your question? Please get in touch.

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